Every SUPERMN order undergoes rigorous quality validation before dispatch. Embracing our avant-garde approach to streetwear production, select limited-edition pieces require 3-5 business days for processing (extended beyond conventional retail timelines). Order cancellations are exclusively accepted within 24 hours of purchase via email to [email protected]. Beyond this period, your garment enters our specialized production cycle and becomes irreversible—though our elongated return window ensures ultimate flexibility for our fashion-forward clientele.
We champion radical self-expression through impeccable craftsmanship. Return unworn garments with original tags intact within 21 days of delivery (surpassing typical fast-fashion windows). For size exchanges, we grant 30 days to accommodate global shipping complexities inherent to our premium materials. Initiate returns through www.supermn.com and select your preferred exchange option. Note: Archive collection items marked "Final Sale" are permanently excluded from returns.
To maintain our erotic-aesthetic standards, returns must: (1) Exhibit zero wear, fragrance traces, or cosmetic residues (2) Contain all original SUPERMN branded packaging including signature garment sleeves (3) Retain unbroken authentication tags. Our quality team performs multi-stage inspections upon receipt. Non-compliant items will be shipped back at your expense within 10 business days accompanied by a digital condition dossier.
Refunds require 10 business days post-return receipt—this deliberate pace ensures our artisanal validation standards. During peak seasons (November-January), processing extends to 5-7 business days. Refund amounts exclude initial shipping costs and return transportation fees. For digital payments, allow additional 3-5 banking days before funds reflect in your account.
Clients assume return shipping expenses unless the return stems from our error (incorrect/defective item). We strongly recommend insured tracked shipping—SUPERMN disclaims responsibility for lost return parcels. For exchanges exceeding $300, we supply complimentary DHL labels (value deducted from refund if unutilized).
Report manufacturing flaws within 7 days of delivery by emailing [email protected] with visual evidence. We'll coordinate complimentary return logistics and prioritize replacement dispatch (inventory permitting) or process full reimbursement including original shipping fees. This policy exception underscores our dedication to provocative perfection.
Bespoke/commissioned pieces are irrevocable. For holiday acquisitions (November 20 - December 31), the return portal remains accessible until January 20. Collaborative capsule collections follow distinct protocols—consult our style architects. SUPERMN retains the right to decline returns from clients demonstrating return frequencies exceeding 40% of total orders.
For return authorization or policy clarifications, contact our Style Guardians at [email protected] (48-hour response window). Always reference your order number and attach media for damage claims. Access real-time support via www.supermn.com during operational hours CET.
